I wanted to cancel my service with Rhapsody. Among other things I felt snookered by the sign-up process and lack of notice that I was shifting from free to fee. I went to the web site. Could I cancel there? N-O!! The only way to cancel is to call. The email said call time waiting averaged under two minutes. NOT. It was almost 10 minutes before I was connected to a call center (offshore somewhere I am guessing). What a pain.
Do not use Rhapsody if you can help it. Getting out is a pain!!!