For those who read the blog directly you will note that The Long Tail: Why the Future of Business Is Selling Less of More by Chris Anderson has moved from the "Currently Reading" to the "Recently Read" section. It took a while, partly because I dipped into it from time to time (until recently) and did not concentrate on reading it. I found many parts of it interesting and applicable to libraries, both public and academic libraries in particularly. There are also some sections with implications for providing excellent ("world class") customer service.
I did find parts of it over-long, but many of the examples were fascinating (to me) only because of my omnivorous taste for facts (aka trivia).
If I feel inspired, I may write more on this topic, but my personal life is disjointed enough that sitting and thinking clearly is difficult for me at the moment.