Parliamentary Procedure - Redux

For those who doubted any part of my last post, here is a photo of a section of one of my book shelves.

Parliamentary Procedure

I have not written about this topic for a bit, but a recent incident has prompted me.

I am a little bit of a "process junkie" and have been from way back. Maybe it was growing up in a large family (I have seven younger brothers and sisters). It definitely comes from my father. He was active in local "affairs." At various times he was on the Board of Health, served on state associations related to that, and had been elected to the Town Meeting. [Aside: in New England, some of the larger towns, rather than having a Town Meeting where everyone gets to speak and vote, there is a Representative Town Meeting, where  people run, and are elected to represent a district. The town I grew up in is one such town. There were about 20 (or more) people from each of the 6 precincts who served on the Town Meeting. My father was one.]

Next to his chair, there was a book case (of course), and among the things in the book case were a couple of editions of Roberts Rules of Order, as well as Cushing's Manual.(Here is the Roberts web site, as well as the Wikipedia article. here is the Amazon link to the latest edition of Cushing, mine is older!) He would take me to the Town Meeting, and I got to sit in the audience. Before and after, he would explain some of the intricacies of what was going on. (Well, also at the "smoking break.") I have to believe, that learning about this at my father's knee, is part of what has given me my love of process.

Well, on to my most recent experience. A library user came up to the desk looking for Mason's Manual of Legislative Procedure. I had never hear of it, but sure enough, the library owns it -- two copies, actually, one in Reference, and one in our circulating collection. She wanted to make some copies, so I directed her to the machines. In a little bit, she was back.

She could not find what she wanted. I took a look in the index, for a moment or two I was stymied. But then I remembered some of my lessons from ALA's wonderful Parliamentarian, Eli Mina. I thought, "how would Eli express this question as a parliamentary one." That was just what I needed. I looked in a different part of the index, flipped to the page, and there was exactly what she was looking for.

After she left, I took a closer look at the book. Now, everyone knows, well at least refers, to Roberts Rules of Order, but there are others. Actually the American Library Association uses the Standard Code of Parliamentary Procedure edited by Alice Stugis (4th edition). Over my years of service, I became familiar with the 3rd and 4th editions under the tutelage of two different parliamentarians.

When I opened Mason's, there is an introduction which includes a list of ten "principles that govern procedure in group decision making." What a revelation! One of the headers after the listing of principles is "Principles are easier than rules to remember and apply." I guess that if I had been paying closer attention to Eli Mina, I would have realized that. It is how he operates. That and there is a principle of fairness to avoid the tyranny of the majority.

The next time I chat (in person or electronically) with Eli Mina, one of the things we will talk about is the principles and why Mason's does not have as much "traction" as a parliamentary guide. Hey, I will admit it. This is the kind of geeky stuff that I find fun. One of the joys of my service on ALA Council was in finding a number of other kindred spirits.

This post was written over a couple days. I scheduled it to post on December 7. That is an important day to me. The "date that will live in infamy" was my father's 15th birthday. If he had lived, he would have been 86. This can be a little bit of a tribute who someone who died way too young for my liking. He was 48 when he died in 1975. I was 21.

Social Media Policies

A while back, I posted about Twitter policies. That piece got some great comments, so I suggest that you read the whole thing.

Since then, I have found several additional resources and thoughts on the topic:

• The CIO (Chief Information Officer) of a health care company [in central and northern Wisconsin] has posted a thoughtful compilation of his organizations thoughts and policies on his blog.
• The Ottawa Public Library (Ottawa, Canada) has posted its full social media policy (as a PDF file).
• The High Tech Dad blog has a great post on how to craft a policy. (Each point of the policy is short enough to be a Twitter post!)
• Ellyssa Kroski (who also blogs at iLibrarian) has written an article for School Library Journal (October 1, 2009) which is still applicable to public libraries. I recommend it.

A great deal is happening in this area, and happening quickly. I hope to find more policies before long.

Twitter Policies

At work, I received an interesting question "from the field." The question was about whether I could identify any libraries which had "policies" about a library tweeting. So I "tweeted" about it, and posted on my Facebook page. I did not get a lot of response. I did some searching and then sent queries to the two people whose name came up most often (at least on WebJunction): David Lee King and Michael Porter.

Here is one informal answer:

It really depends on the libs goals - do they want to focus on local peeps? Do they want to friend everyone? Etc.

That was from David Lee King (Topeka Kansas PL). He has a blog, and has posted some thoughts which you may find useful:
http://www.davidleeking.com/2009/07/21/how-not-to-tweet/

And in another blog I found this quote:

"With that said, here is my take at a corporate Twitter policy that has the extra added benefit of being itself twitterable: Our Twitter policy: Be professional, kind, discreet, authentic. Represent us well. Remember that you can’t control it once you hit "update."http://www.gruntledemployees.com/gruntled_employees/2009/03/a-tweetable-twitter-policy.html

I found this from a link somewhere, Missouri River Regional Library has a “MySpace Guidelines” but not one for Twitter. In them they say:

• Friends Friends are subject to approval by the administrator
• The Library reserves the right to approve or deny friends

Here is a link: http://www.mrrl.org/admin/sections.php?pid=Web%20Guidelines&sec=45

Finally, my friend Michael Porter (MP, Libraryman) who works at OCLC had this insightful thought:

I do though think that it would be wiser for a library to have a larger institutional communication policy rather than a policy specific to an individual tool like Twitter, facebook, freindfeed, etc. Those tools will wax and wane and have shifting levels of cultural relevancy, but a larger, carefully thought out staff communication policy would address the important issues that can come up on any of these tools. Granted it could be wise to have paragraphs, or subsections dealing with peculiarities of an individual tool, but really, I don't think making one for Twitter alone is the way to go.

So, that is a really long answer. I think that what MP suggests (an institutional communication policy like the one suggested on the Gruntled Employees blog) with "Procedures" or "Guidelines" which can be written, would be a good way to go. In my note back to MP, I said: As a Library Director, I always made the distinction that *policy* was adopted by the Board and should be fairly immutable. *Procedures* are about how staff implement the board approved policies…

Update

I found some more info thanks to the Librarian In Black. She pointed to a blog called "Lowrider Librarian" which has some good Twitter tips including:

Policy

The organization should have a clear policy that addresses:

• Appropriate language
• Appropriateness of links provided
• Non-political links and tweets

Tweet with the organizational mission in mind at all times

Individual vs. organizational Twitter® usage

The tweeters should understand they are representing the organization and that their personal viewpoints should never override information provided and should never dictate information shared or re-tweeted.

Assessment: How will the ROI be assessed? What will be considered successful? What are your benchmarks and how will you reach them?

Building community

Tweet organizational related material. Retweet information you know your network will appreciate. Do not argue, flame or use derogatory language when tweeting. Stay positive and friendly. Share, share, share. Be yourself and be genuine, but always remember you are a representative of the organization. Again, look for those who your organization can collaborate with and build off one another’s work. Cross—promotional opportunities abound in the world of Twitter® .

Thanks Sarah!