Showing posts with label Louisiana Library Association. Show all posts
Showing posts with label Louisiana Library Association. Show all posts

Wednesday, April 02, 2014

Louisiana Library Association Conference 2014 - Day 2

Google Analytics:

The program was presented by Karen Niemla & Cyndy Robertson (UL-Monroe). For some reason, I seem to go to the program presented by Karen at every LLA conference. She often talks about tech stuff that relates to my life.

You need a Google account to start. Either use your own account or make one for library use. Recommended that you create a library account rather than tying to a personal account. You can add other Google accounts so that they can see the data. It will change from time to time, since Google does that.

GA is designed for people who are trying to make money, so there are some things which will not make sense to us. There are even some metrics which have dollars attached to them.

The kind of demonstration of what you actually see is hard to capture for a blog report. The presentation is on the web: http://www.niemla.info/lla14

Listening to Your Patrons

Samantha Becker is at the UWashington Information School. The Impact Survey is a tool to help libraries survey their patrons especially about technology. She will also talk about the EDGE Initiative, a library benchmarking tool, which allows libraries to look at how it provides services.

What do you need to know?
Need to align library resources and services to community needs. About 70% of those who use library technology have access somewhere else. One reason is that home internet connection is not good, so the library connection is so much better. Also "household competition for access" which means that there are multiple users competing for the one device.
People are going to library to do their jobs. May be normally working from home, but need personal contact in order to feel productive. "The library is a productive space." Is there anywhere else in the community where a person can go to use technology without being expected to buy something.
Need to show that responding to community needs, and figure out the areas for improvement.
Used a case study -- Altamont -- a fictional community with a number of challenges and based on a number of real communities across the country.

 Gathering Data
  1.  Assemble a working team
    1. Library managers
    2.  Board/Friends representatives
    3.  Local government
    4.  Peer agency staff
    5.  Members of the public/library users
  2. What do you need to know?
    1. What are the most important issues facing your community?
    2. What do your community members need to have, know, or do to be successful?
    3. What kind of community do you aspire to be?
    4. What kinds of programs can meet community needs?
    5. How well do our programs meet community needs?
    6. Who aren't we serving as well as we could?
    7. What's going on in your community?
    8. What are your community goals?
    9. What information would help you make decisions about programs to support those goals?
  3. Existing Data
    1. What existing data can tell you:
      1. Who lives in your service area
      2. What kind of lives they lead
      3. What they might need
      4. How patrons are using the library
    2. Data Sources
      1. Census/ACS
      2. Broadband USA
      3. Community indicators
      4. City/County Surveys
      5. Education agency
      6. Employment agency
      7. Library records
      8. Other research
    3. Compile into a community survey
    4. Compare to other research/surveys
    5. Needing, doing, being
      Theory of change says that you have an unmet need, the library provides services, which leads to people being able to do something that they could not do before.
    6. Data collection methods
      1. Community fora
      2. Focus groups
      3. Interviews
      4. Surveys
She presented a great deal of detail on how to actually do focus groups, community meetings, and interviews, along with the pro/cons and specific kinds of information from each type of data collection.

Data collected from focus groups and interviews is qualitative data.

Analysis and Reflection
  1.  Write up impressions of results from fora, focus groups, etc.
  2. Approach systematically
    1. write up brief summaries
    2. categorize
    3. look for themes
    4. look for alternates and exceptions
  3. Validate findings with other methods
Surveys aren't just for satisfaction. Libraries are victims of social desirability bias. Use surveys to validate findings from other methods. Use to understand the extent of the phenomena. Can learn about outcomes (how many experience a specific outcome, like "did you get your GED"?). Phone surveys are expensive, and may not be reliable. Areas with high cell phone use will result in results that are not accurate.

Library patrons are unusually willing to participate in surveys and to answer questions. Try combination of web and paper survey. If you mail, be sure to include a return envelope. Use PR to make folks aware of your survey.

Want to focus on factual information. But be careful how the question is worded. Limit number of open-ended questions. Avoid compound questions. Always pre-test your questions. Watch how much you ask. About 10 - 12 questions is ideal. You have to balance between limited number of questions, and analyzing the data. Ask multi-check questions (e.g., top three priorities). Use questions from other surveys.

What is the Impact Survey?

This is a survey tool to help libraries survey their users about how they use technology. Very simple to use list of questions, includes information on activities in core outcome areas. Includes tools to do analysis and professional-looking results. [impact.org]

What is EDGE for Libraries?

Edge is a way to look at your library. Includes benchmarks and indicators. Has tools to analyze what your library is doing and how to do better. It has a toolkit. There is synchronous web-based training. There are many kinds of training available as part of it.

Breaking Up is Hard to Do

Elizabeth Elmwood, now Meta-Data librarian, formerly Government Documents Librarian. In June 2013, Xavier University (New Orleans) left the Federal Depository Library System (FDLS). Reasons: limited resources and a duplication of effort.

Her full presentation is here. She looked for published accounts describing the process, and found little. 15 academic libraries left in 1998-2001. Most were smaller academic libraries located near larger libraries.

Reasons for discontinuation:
  • Tangible item use was low
    • fewer than 1 item per month re-shelved
    • technology requirements barely met
  • Limited staffing
    • 1 librarian with other duties
    • No support staff, spotty student worker coverage
  • Use of space
    • Library reconfiguration in process
    • Extensive print weeding of entire collection
  • Cost of ownership versus use of collection
Reasons to keep:
  • Intrinsic value of an informed citizenry
  • Enhances library prestige, and is unique to libraries
  • Your documents collection may have its own specialties
  • Your collection supports a department, major, or program of instruction
  • Leaving FDLP does not yield instant savings in space labor or money
Process (mechanics)
  • Consult with regional coordinator, then write a letter (library director/agency head) to the Superintendent of Documents
    • Physical mail is irradiated
    • May need to scan and send
  • Expect to list everything (!) as usual for documents disposition
  • Consider the regional depository library's workload when submitting items
  • Pulling data from ILS into an editable file to upload into the disposal database
  • (PPT has a crosswalk from MARC to ASERL DDD fields) / Note 074 is the shipping list number, can be a good field to look at
Xavier Library after withdrawal
  • Collection remains on the shelves during disposal
  • Librarian became Meta-data Librarian
  • Unclaimed items offered
  • Student workers did the grunt work
  • Government information accessible via LibGuide
  • Did some uncommon listings (e.g., Foreign Relations of the US from 1915 +  offered on Craigslist)
Recommended reading list (from PPT)

If were to do it again, would double check list from ILS against shelf for actual format. Once offered and not claimed the library can keep the material, and it becomes a regular part of the collection and does not have to be offered again through the disposition process.

Celebrate the Freedom to Read @ your library

Attendees were welcomed as "Intellectual Freedom Fighters." Banned Books Week celebrates the freedom to read, rather than celebrating the banning of books.

Judy Krug Grant: there are 5 - 8 grants awarded each year, since  2010, and last year, for the first time ever, two libraries in the same state won the grant: LaFourche and Livingston Parish Libraries.

LaFourche Parish Library received  $1,000 plus ALA Graphics supplies. The funding was used for programs. The LaFourche program was aimed at teens. Livingston's program was aimed at adults. The Livingston program focused on Southern literature.

Next round of grants is open until April 30, and is not overly difficult to apply for.


Thursday, March 27, 2014

Louisiana Library Association Conference 2014 - Day 1

Benefits after BTOP Laptops


The program was a panel of library directors who talked about the success of the program. They included stories about people sitting in the parking lot to use Wi-Fi. One even mentioned that they received phone calls from people in the parking lot asking them to re-set the router!

The best of the stories was from one library director who went out to retrieve an overdue laptop. She walked up to the trailer where the person lived. With no argument the woman gave it back. As the library director was leaving, the patron said: "Oh, would you sign me up so that I can borrow it again when it comes back."

One of the directors noted that the BTOP-funded classes were very popular, and that he would willingly take more laptops.

[Cypress - software for writing resumes - more to come]

Patron on the Edge: Customer Service in Difficult Circumstances

Sarah Creekmore, Admin Assistant to the library director in Lincoln Parish presented the program. Prior to her current position, she had worked in reference, and had an extensive experience in customer service in banking and retail. She notes that one of the differences is that in public service, we are the product, and we need to focus on delivering the best possible product.

React v. Respond
Reaction is generally negative "gut feeling" "not thinking, feeling"
Respond, thought out, have a plan, able to see alternatives, logical tools in advance of the situation
Observe behavior, and respond in a way that is most effective

Mood Swings
  • Anxiety (necessarily a problem....)
    • Give them your undivided attention
    • Speak more softly and calmly
    • Let them vent (don't interrupt)
    • Make it right (if library is wrong)
  • Belligerence
    • Acting Angry
    • Accusatory
    • Bad language
    • Take control quickly 
    • Keep eye contact (otherwise may think trying to get away, but don't look down -- submissive look)
  • Control (Out of)
    • Communicating threats, intoxicated = call the cops
    • Get additional staff/co-workers for back up
    • Safety is paramount
  • Calm
    • Not usually a problem (unless, just out of control, if this happens don't fall for it)

Attack Strategies
  • Bullying/Manipulating
    • Sometimes need to think through to figure out what they want
    • Critical to find some truth in what they say
    • Disagree without arguing
    • Ask for input
  • Smarty Pants-ing
    • Patrons who know the rules better than you do
    • Attempt to overwhelm with information
    • Energizer bunnies -- going and going and going (try to paraphrase briefly)
    • Ask specific questions, the more specific the better
    • Thank for input
  • Back Stabbing
    • Call them out.....ask for their direct input/opinion
  • Gloom and Dooming 
    • Eyore - perpetual pessimists
    • Acknowledge the part which is true
Derailment Tactics (deny, defend, or counter-attack)
  • Broken Record
    • Repeat: "Really sorry you feel that way, but this is our policy"
    • Can apologize for the inconvenience (not necessarily effective)
  • Fogging (for manipulations and counter-attacks)
    •  Acknowledge remark (take the meat of what they are saying)

  • Bargaining
    • Alternative solutions
  • Defusing Triggers
    • Triggers are personal (bad bullies will find them and poke)
    • Sometimes you need to have someone else intervene and deal with patron
Keeping Cool
  • Avoid losing control
    • Accepting emotional responsibility
    • Find the trigger
    • Put things in perspective
    • If necessary, use an exit line
  • If you lose control
    • Interrupt yourself
      • (scream stop inside your head...take a breath and tell patron what is going on)
    • Communicate your feelings (no blame or apology needed*)
    • Continue or reschedule as needed
    • *Unless actions were negative, i.e. throwing or yelling
 Examples/Real Life

ADA does allow you to ask for service animals to leave if they urinate or defecate in the building or if they are creating a disturbance. Can ask if a service animal and can ask what their function is. Can ask the animals to leave, cannot ask the patron to leave.

State of the State Library


Presentation is on the State Library web site. Full presentation is here.
The good news? The current budget proposal includes $1.4 million in State Aid. This will help the State meet the federal MER (Minimum Expenditure Requirement).

Overview of the Uniform Electronic Legal Material Act (UELMA)

States used to produce their own codes. But then they came to realize that there were companies that were doing it, so they chose a private publisher to do it. In Louisiana, West Publishing is the official publisher. Many states have moved to online to "save money."

There is a site which AALL maintains which indicates sources of online codes and whether the online copy is official and the copyright status. (List is state by state.)

In 2007, NCUSL (National Conference of Commissioners on Uniform State Laws) approved a study explore digital authentication. in 2011, the new legislation was approved.

UELMA definition is narrow: constitutions, session laws, codified laws, and administrative rules. States may expand the definition if they want, but it is a local decision. The act applied to electronic legal material that has been designated official.
  • Official designation
    • Must name and agency or official as the the "official publisher" for each set of materials
    • No definition of relationship between state and commercial publishers
  • Authentication
    • Provide a method for the user to determine that the record is unaltered from the official version
  • Preservation and Security
    • Publisher shall ensure integrity and preservation of the record
  • Public access
    • Should be permanent
    • "Reasonably available"
Adopted in California, Colorado, Connecticut, Hawaii, Minnesota, Nevada, North Dakota, and Oregon.

There was conversation that AALL was going to target Louisiana for enactment, but searching for bills does not find any proposed legislation.

Prediction...it will come to be that the online version will be official.

AALL: http://community.aallnet.org/DigialAccesstoLegalInformationCommittee/stateonlinelegalinformation/Louisiana

UELMA: http://www.aallnet.org/Documents/Government-Relations/UELMA

(Re)Organization: Recruiting, Training, and Retaining a Diverse Library Staff

State Librarian Rebecca Hamilton, and LSU professor Robin Kurz did an excellent presentation on the topic of diversity. Full presentation is here.


LLA Book Dinner


Richard Paul Evans was an absolutely captivating speaker. I only took notes on my phone, and here are a couple of gems:
  • He told a very humorous story about how one day he appeared for an early morning talk show (Atlanta?), and there was a dispute between his publicist and the show's producer. The result was that the station agreed to promote his book signing, and he came back the next morning. While being set up with his microphone the next morning, the technician let slip that he had been "bumped" the previous day. For whom? Elvis Presley's podiatrist. Who arrived with a container of Elvis' toenail clippings!
  • "The map you see is not the road. The way you see the world is not how the world really is."
  • Every revolution started with a book.
He talked extensively about his philosophy about life as contained in his book on the "four doors."

It was a great end to the day.

Friday, March 12, 2010

Louisiana Library Association Conference 2010 Wrap up

Here is a summary post with links to all of the now updated posts from the conference.

Note that the two book cart drill team performances are posted on YouTube. That link was added to the first post, and is here as well. The two teams were from Ouachita and East Baton Rouge.

  1. Opening General Session
  2. Agile Librarian's Guide to Thriving in Any Organization
  3. Tweet, Tag, Connect: Using Social Networking in Your Public Library
  4. State of the State Library
  5. Your Web Applications on Your Space
  6. Copyright for Librarians

There are also photos on Flickr.

I also worked at the State Library booth for a shift, including helping to pack it up and return it to the State Library. I took advantage of the opportunity to visit the LSU Museum (for free) as one of the programs. There was not a lot to say, and they did not allow photos of the exhibit. You will see some photos from the museum window.

I am not summarizing the business meeting, which is being run very quickly and run very well. It will be followed with awards and a reception.

Your web applications on your space

Laren Niemla, from ULM posted her presentation and handout on her personal web site. Of note is the fact that her PowerPoint presentation includes her own notes for the presentation.

What I have below are some notes and highlights.

The theme of her presentation was about why libraries should use their own web app, what is available, finding a host site, and how to maintain it.

She noted that not everyone can come to your library, if you site looks like junk people may think your library junk. She noted that the NY Times has blogs which may or may not be by Times staff members and may or may not be edited to the same standards as the printed paper.

She suggested that you need to meet your needs. Do not find application and then find needs which it fills. Find your needs, then find the application.

She noted that librarians are far ahead of other people in their adoption of Web 2.0 – we already regularly use software like php and mysql.

Hosting is a big deal, especially if you don’t have control. You need to be sure to find a hosting service that meets your needs. Hosting space is very competitive, and there are many choices. In making your decision you need to know what databases they have, and how many you can have at a time, what programming languages are available. And perhaps the most important is what support do they have?

She talked about WordPress which is blogging software that can be installed on your own host.

She noted that it is almost always true that upgrading is harder than the original installation of the software. “It is just a reality of the Internet.”

She concluded with the important idea: You can do almost anything.

Copyright for Librarians

Robert Bremer, Head of User Services at the Louisiana Tech Library spoke about copyright in libraries with a very strong focus on copyright in an academic library setting.

[Handouts gone, he will email me, I will add links.]

Fair use is the key.

Authorizes teachers to make some use of works for educational use with out the author's permission

Don't use mechanically, requires judicious use

Institutions need to give guidelines. Most institutions give bare outlines.

Three approaches: Georgia State U: all fair since it is ed use
Risk avoidance: nothing is fair
Logic: apply on a work by work basis.

Georgia State U: "All nonprofit educational use, no matter how much and no mttaer how long it is used, is fair." In Cambridge University Press v. Patton complaint (2008). In GSU administration was not paying attention, Blackboard allowed use to anyone (not just GSU student). Faculty also posted huge amounts of information.

Risk Avoidance: capitulation hidden in veil of legal analysis. "Reliance on fair use always involves some risk & public institutions are prone to be risk averse, so use a licensing clearinghouse & avoid all risk, especially now that publishers are suing univerisites for copyright infringement.

Logic: Sensibly employ the principles of fair use each time you incorporate another's work into an instruction aid. If you are re-purposing the material and use it only for that purpose, you are OK. Federal courts use common sense and "rule of reason." Cases in this area are almost as old as our country.

Look at the specific wording of Section 107 (17 USC 107). Important to review all four factors listed in Section 107. Supreme Court has added to the list "parody." Education is specifically exempted both in the preamble and in the list of factors.

If it is your own work, copyright is not an issue, nor if it is "out-of-copyright." If you are simply copying the whole work, it is a problem. Look for a case involving UCLA.

How much of the work is being used is an important consideration. If you do provide copies, do provide attribution. The courts have been clear that it is not a numbers game. (He used the analogy of the definition of obscenity by Supreme Court Justice Potter Stewart: "I can't define it, but I know it when I see it.")

Materials must be available only to enrolled students, and must be removed, reviewed, revised, and remounted at the end of each marking period.

Non-print formats have exemptions for educational purpose which include face to face instruction (17 USC 110(1)). The TEACH Act covers only "accredited" non-profit institutions and covers online instruction.

Digital Millennium Copyright Act does not address fair use, but it does prohibit the circumvention of copy protection.

It is important to pay attention to "best practices" set up by media communities to define fair use for the group.

There are best practices on fair use as well as guidelines. The Conference for Fair Use (CONFU) put together a report that they could not agree. There is a report on fair use guidelines here.

ALA has a copyright slider to figure out if a work is out of copyright.

You can pay for permissions to get rights to avoid all risk. You can buy many rights for articles from the Copyright Clearance Center. For performance rights, you can get them from Swank Motion Pictures who will either sell them or tell you where you can get them.

Interlibrary Loan (ILL) is covered under Section 108 (17 USC 108), with Section 108(g)(2) specifically for ILL. Rule of 5, means that five articles per year per title are permitted, and 5 copies of a copyrighted book. CONTU set standards in 1978, and has become the standard.

Wrap this up in kernel: Fair use lets you use copyrighted items for educational use if you are re-purposing (criticism, analysis, compare and contrast), and only using as much as you need.

Rob answered questions from the floor, including an interesting question about re-print. He did narrow his area of expertise to copyright for instructional aids.

Thursday, March 11, 2010

State of the State Library

State Librarian Rebbecca Hamilton began her presentation with an overview of where the State Library is, mid-year budget cuts, and where the library is going.

The state is facing $1 billion deficit this year. Every state agency is taking a cut. For the state library, the mid-year cut is very minor $107,000. Not bad for the Library because the Library spends a lot of money on the front end.

The presentation which will be on the web site, has many graphs. Over the past few years the State Library has lost seven positions as well as funds from database budget. In 2005, the Library restructured after the storms. One of the arguments that the State Library makes on behalf of the Library is that the SLOL has already streamlined, back in 2005.

As a point of reference, the State Library pays a total of database costs of $650,000 for access for all of the libraries in the state, if libraries had to buy, it would cost libraries in the aggregate $8.5 million.

Without state-wide initiatives, almost 2/3 of the budget is personnel. Next largest is Inter-agency transfers for building and grounds costs.

Almost $4 million is spent in providing direct services to public libraries. All cuts to date have been taken on the operational side. Cuts in the future are likely to be made from the direct services to public libraries. These include: databases, ILL, delivery services, Internet, direct state library aid, services to the blind and physically handicapped, and workshops. Lots of discussion at the highest levels about cutting direct aid.

Rebbecca expects the cut to be about 3.8% of the budget which will affect the federal maintenance of effort funding. A cut of $364,000 in state funds would result in a loss of $100,000 in federal funds. For federal funding, the library also needs a 5-year strategic plan which requires a matching funds where the total budget for any federally funded project has 66% federal dollars and 34% state dollars.

The Louisiana Book Festival has been incredibly successful. It is ranked the second best festival to attend for authors. It has been a good tourism/economic development driver. The Festival has also provided more programs including a huge increase in the number of Letters about Literature.

SBPH has sent new digital players to over 1,200 users. Expect to add 2,000 titles this year. Concern is that this program affects only 7,000 people, but it is the only program in the state.

Other current programs include a very important and successful Leadership Grant from IMLS, Statwide staff days (that were so successful that this year it was done in two separate locations), public libraries have site visits by SLOL IT staff. The State Library of Louisiana was the first organization in the country which had a course approved for the ALA-APA Library Support Staff Certification Program. Twenty staff completed the class, a first in the nation.

What is next? SLOL successfully applied and has been notified that it received an $8.8 million BTOP grant. It is a 3-year grant. Had started with a cooperative app with other agencies which would have served just the Delta. Pulled out to do a grant for the whole state. It was ranked #1 by the Governor's office of all grants from Louisiana. Staff deserves great credit for the success.

SLOL is applying for Round 2 with a larger grant, the deadline is Monday, March 15.

Summer Reading Program has been a huge success.

The State Library is moving to a new software for web training sessions. The SLOL is working with the library school at LSU to have a web site for every library in the state. Recently the bandwidth for the State Library has been upgraded.

A question was asked about not the upcoming legislative session, but the one after, and Rebecca is concerned, but does not know what will happen. She worries about what will happen. Do the people that matter understand what it is that libraries (public and the State Library) do in providing service to the public.

Tweet, Tag, Connect: Using Social Networking in Your Public Library

Staff from the Terrebonne Parish Library did the presentation. Lauren Ledet and Tracy Guyan.

Much of the discussion is on the Facebook "Fan Page" and differences between the two.

As a library they have a profile page, and do not see much use. See a lot of spam, marketing from authors on the profile page. For the general public, most use the fan page. For events, you cannot "invite" people who are fans, even though you can invite those who are "friends" on the profile page.

The fan page is linked to their Twitter account. One disadvantages is that Twitter is limited to 140 characters. They use tinyurl.com for shortened links.

They have a MySpace account, but are finding that the volume of use is very much lower. Also feel like Facebook is "more professional."

As the administrator of their Facebook page, they can see demographics of users. In Terrebonne, Lauren is the only one who posts. Some libraries have multiple posters. In Terrebonne, Lauren does post at the request of other staff (like her director!).

Use Facebook for marketing of events, and Lauren showed several examples. She has "friended" all of the local reporters so that they get all the updates and tweets. Tries to post every day, takes about 30 - 60 minutes distributed over the day. Because it is for the whole parish system, she tries to be sure to post for each of the locations.

They do not promote at library card sign ups, but do promote it in newsletters and signature files for email. An excellent question about choosing between Twitter and Facebook. Lauren noted that she deals with more people on Facebook, and with more organizations on Twitter.

Ouachita Parish Library is using links to promote summer reading and expects that the use of the Facebook page will skyrocket.

Tracy mentioned that they do not have a policy on social networking. They monitor what is said, however.

Tracy talked about "Text a Librarian" service which costs them about $1600 per year [originally incorrectly posted as $16,000 per year -- Lauren corrected me]. Cost is based on how many people are available to answer a question. She demonstrated the service. For them, they use Meebo to integrate all of the chat and message services. There are set hours, and there is an auto-response for when they are closed. It does have templates to answer common questions (like hours). For the people answering there is also a toolbox of commonly used URLs. Not a high volume serve.

Some of the libraries represented in the audience have much higher use (1,800/month in one). Those libraries market directly to teens, and encourage them to save the number when they make the presentation.

Terrebonne has a Meebo widget on the web site. Meebo is answers questions only at the Reference Desk at the main library (the branches are small, and have very limited staff). They have a poll on their web site.

They have also posted some things to YouTube including how to use databases, Interlibrary Loan, how to use "Text-a-Librarian," and other events. They had a former staff member who had also been a film maker so the quality is good. They have a total of 19 videos posted.

The Reference Department also has a blog. They monitor what is posted. It reflects the color scheme of the library web site. Staff will post items relevant to the date, and they repeat some of the items from Facebook/Twitter.

They had a spike in users when the offered workshops on how to use social networking sites.

The Library Director noted that when they added Facebook, etc. on the Library's site, the schools were required to block the site.

Discussion continued, but I want to add this before the session ends.

The Agile Librarian's Guide to Thriving in Any Organization

Great program by an LSU prof who has a lot of field experience and has written a book by that title.

She has condensed her book (and what had been a day long seminar) into just less than 2 hours.

Here are the topics she covers (and titles of the chapters):
  1. Know your value to your organization
  2. Delight your clients
  3. Expand your political influence
  4. Please your boss
  5. Impress decision makers
  6. Choose an instantly credible professional image
  7. Ensure positive communication
  8. Marketing, advertising[,] and public relations
  9. Gathering and using evidence to support decisions
  10. Behaving ethically
  11. Sustaining your green and growing career
She covered each topic and had some good examples for each one (and sometimes some very interesting war stories...)

One of her strong points was about building relationships. When she sees cuts, she asks, "what was their relationship with 'their' librarian. Is that what caused the attitude?"

Her final slide was a quote from Martin Luther King, Jr. (bold added for emphasis):
Some of us, of course, will die without having received the realization of freedom, but we must continue to sail on our charted course. We must accept finite disappointment, but we must never lose infinte hope. Only in this way shall we live without the fatigue of bitterness and the drain of resentment.
Great program.

LLA Opening General Session

The program began with remarks by Melanie Sims (LLA President). She thanked the sponsors and those who produced the conference. She introduced Jim Lorenz, Chief Administrative Officer for East Baton Rouge Parish and representative of Mayor-President Kip Holden. He made the usual comments about libraries and having a special place in his heart growing up in Alexandria. He ended by talking about our attendance at the conference with a joke, “keep spending your money here, we need the sales tax revenue.” He then read the proclamation declaring March 8-12 Louisiana Library Association Week.

Melanie the introduced board and mentioned the display in the lobby in memory of Sallie Farrell. ALA Chapter Councilor Stephanie Braunstein read the ALA Memorial Resolution.

Melanie then introduced Camila Alire (ALA President). [Disclosure, I have known Camila for about 15 years. We began on ALA Council as Chapter Councilors at the same time.]

Camila started by noting that she has eaten all over the world, but she had her best meal at Juban’s in Baton Rouge. She also noted that the ALA Annual Conference will be in New Orleans in 2011. As ALA President she has two initiatives, the one she talked about today is the main one. There was a great all day workshop yesterday with good attendance and covering the advocacy topic in detail. Below are some notes based on her talk and slides.

Advocacy from the front lines.

What is advocacy – active support of a cause or course of action (or supporting a group or person).

Traditional types of advocacy: legislative where library administrators, trustees, friends, and general public (library users primarily). Spokane Moms for school libraries in Washington state. Frontline advocacy includes librarians and library support staff (not administrators).
Two simple concepts: be able to articulate the value of our libraries [story about talking with NMLA members who had two reactions: “deer in headlights” not my job; my director will not allow that]; value as library employees. i.e. what can the library do for you.

Need staff to serve as connectors and talk with everyday users. Talk about what the library has. These new users will become the grassroots folks who will speak to support the needs of the library.

Camila used as an example, the University of New Mexico Library's quest to increase their base budget for library materials. They were successful, ultimately, by enlisting staff to advocate with their user groups.

Should everyone be involved in frontline advocacy? Yes, as long as the staff are working at their own comfort level. Level I: Based on title/responsibilities; Level II: other librarians and library staff.
Build a team: determine the extent of frontline staff involvement; involve librarians and library staff in brainstorming/messaging.
Empowering staff: match message with venues and delivery methods; provide scripts and/or “cheat sheets” (i.e. talking points or visuals); work with staff for input on process and delivery; staff members deliver the message; meet to assess outcomes.

Library Advocacy? It’s everybody’s job!

At the end, she said “Anyone who thinks they are too small to be effective….has never been in bed with a mosquito!”

ALA web site with tool kits


Finally she answered two questions. The first was about the timing and remaining work on the ALA strategic plan. The second was about what she what to do if school principal will not release funds for books and magazines what to do… The latter was an interesting situational discussion. The first will be covered in a separate post.

The opening general session ended with two book cart drill teams. The first was the Ouachita Girls whose theme involved the Super Bowl Champion New Orleans Saints. The second performance by East Baton Rouge Dewey Deci-Belles with a theme which promotes the Big Read book (this year, The Great Gatsby).

YouTube videos have been posted:
  1. Ouachita
  2. East Baton Rouge

Friday, March 27, 2009

LLA Conference 2009 - A summary

Well, it took a little longer than I expected to get my last post up, but I finally have. Now it is time for an overview of the conference.

Here is a list of my posts about programs I attended at the LLA 2009 Conference (with links) and in the order of appearance. I have some reflections on the conference at the end.
In addition there were a couple of status updates. One noted the lack of wi-fi in the meeting rooms and my technical problems, and the other was just a short posting status update. There were several programs where I poked my head in, or just sat for a bit. And I did not blog the Public Library Section business meeting, or the Awards Ceremony. I also did not blog either of the two author luncheons I attended.

Every association has its own feel, and that was abundantly clear to me. This was my first opportunity to meet a number of my new colleagues in the state, and to say hello to some long-time friends.

The Conference was held at the Hilton in downtown Baton Rouge. For me, this meant driving to work, just like I always do. I even parked in the same garage in which I park every day. One difference was driving in on Saturday -- and the traffic was much lighter then! I was also committed to staffing the booth for a couple hours on Saturday.

I learned a great deal at the conference, and it was a good opportunity to begin to put together names and faces.

Wednesday, March 25, 2009

State of the State Library (Louisiana)

Rebecca Hamilton started in spite of some time spent trying to overcome technical difficulties.

The State Library budget is $12.6 million, $20,000 self generated, $2.9 million in federal funding. The largest expense is personnel. Next largest is “inter-agency transfers” which includes all of the building expenses. Other library operation expenses include printing and postage. Another large category is the book festival at $250,000; Inter-Library Loan costs $210,000; databases are about $1 million,( Rebecca regularly reminds legislators that if libraries were billed individually for the same databases, the total cost would be $10 million). Other items are filtering software, and an automated system for the Library for the Blind and Physical Handicapped. State aid is $3 million. If Louisiana gave publid libraries the national average (per capita) then state aid would be $7.5 million. Books and materials for the State Library is budgeted at about $360,000.

In January there were mid-year budget cuts. The state went from expecting a surplus to having a deficit. Agencies gave back about 7%. Cuts included not filling seven vacant positions, and reductions in items which had not been spent, or could be delivered in other ways such as using email instead of mailing items including the newsletter Communique.

For the next budget year, the budget will most likely be reduced further. The Library was asked for an additional 33%. It was tough because the State Library restructured significantly after “the storms” (Katrina and Rita). The Library figured out, at that time, a new way to do business. Some positions were eliminated, and departments were combined. Job descriptions were re-written and positions were re-classified. The new governor believes in transparency, streamlined government, but the new governor does not know that the Library has already done that. New budget from the Governor was presented yesterday.

Yesterday the Commissioner’s office asked for the seven positions to be permanently eliminated. That was not acceptable. Library leadership is going back to look at the organization chart to see what can be done. The Lieutenant Governor is willing to help in the fight to save the positions.

Rebecca’s view is that people have different views about what is the best for the state. Of course, Rebecca believes that her position is right, and she will fight as strong as she can for the positions.

State Library will continue to communicate to librarians in the field

What are the benefits that the State Library delivers to libraries? They are

Databases $1,109,674

ILL $210,000

Delivery services $220,000

Internet $500,000

State Aid $3,000,000

Library for the Blind and

Physically Handicapped $857,750

Workshops & Children’s

services $120,000

TOTAL = $6,017,424

Federal funding from IMLS is used to support the statewide initiatives. The state dollars are tied to the federal funding. Therefore, reducing state funding has a large impact because of the loss of federal dollars.

At the worst, right after Hurricane Katrina, 121 of the 339 public libraries in the state were closed. Now 321 of 338 library buildings are open, thanks to the support of the Bill and Melinda Gates Foundation and Solinet, plus $70,000 in individual contributions. There was an additional $2.4 million from the Bush-Clinton Katrina Fund. Altogether over $9 million was donated.

From storms, and after 48 days on the job, it is critical to have a plan. But there was no plan for loss of power at the State Library.

Created a plan, and learned with Gustav and Ike that the plan worked. The State Library started to implement the plan 4 days before landfall. They had gathered contact info, not just the library director, but other key staff and even parish staff who are involved with buildings and building maintenance. So after Gustav, opened the State Library with a generator and a fan to provide Internet access.

The State Library back up server used to be in Vermillion, and it now has been moved to Monroe (away from the coast). Core services were backed up. Data was stored in multiple, secure locations.

Some of the successful services and programs that the State Library provides were listed next.

The summer reading program had 83,000 participants. All statistics are now rising. Louisiana has joined the national programming cooperative. The children’s theme is Be Creative; for the teen program it is Express yourself; and there is even an adult program with the theme Master the Art of Reading.The Book Festival has grown from 5,000 to 21,000. The Louisiana Gumbo project is complete with 23,000 photos 1,600 WPA documents and many art works. Anew ILL system has been implemented and all library systems have been trained. The first state-wide library staff day was help in January with almost 150 attendees. An IMLS grant for providing leadership training to the next generation of Louisiana library leadership has been submitted. Fighting the Fires of Hate: America a the Nazi Book Burnings, a national exhibit will be hosted. Libraries received early literacy workstations, and the State Library has received a national Leadership Training Grant.

By a stroke of luck, Louisiana will be participating as a pilot site in the ALA-APA Library Support Staff Certification Program. This is a national program funded by IMLS and ALA which will help standardize expectations for support staff and master job competencies.

Louisiana will be providing content for one of the competencies. The pilot will run March-November 2009, and the full program will launch January 2, 2010.

The PowerPoint presentation (with pie charts and graphs) is on this page under presentations or directly linked here.

Monday, March 16, 2009

Who wants to be a Certified Public Library Administrator?

Dr. Terri Maggio cme to Assumption Parish in 2007, and had already done most of the CPLA work prior to her arrival. She decided that since she was “between positions” she would have an additional credential. She also thought that she would be able to acquire more skills which would make her both a better administrator and a more attractive candidate.

Many other states have certification 14 require public library certification. She showed a slide with the history of the certification program. She started in the fall of 2006.

“My career goals are to continually improve my skills and knowledge in order to improve and streamline existing library services and to manage library personnel as a leader.” Debra Czarnik, Cape Coral FL

Other reasons to apply included addition to the resume, to find a better job, and to become knowledgeable in areas that you are unfamiliar with.

There are four core standards: budget and finance; management of technology; organization and personnel administration; and planning and management of buildings. She took six of her seven courses through the University of Illinois at Urbana-Champaign. They are offered online, do not even require that you do the online class live. There is discussion and an archive of the lectures, chats, and electronic discussions. Most cost about $300. Total cost was about $3,500.

There are currently 114 public librarians. Nine have finished the program so far. You need to complete four core courses and three electives within 5 years. There are also intensive 2-day courses scattered around the country.

Providers include: University of North Texas, UIUC, PLA, and Southeastern Massachusetts Library System.

Recertification is required every 5 years and requires 60 hours of continuing education.

On Relief: Federal Depository Libraries: Marketing Strategies and Activities

Cynthia DuBois and Rita Franks

[Personal note and confession: Early in my career, I was actually the Depository Librarian at the Bridgeport Public Library. I happened to discover, early on, that we were about to celebrate our 100th anniversary of being a depository library, so I organized a celebration. We got a rep from the GPO as well as local federal officials including the Postmaster to attend.]

In 2006, the Depository Library Council created a document with the vision statement that Knowledge will forever govern.

FDLP marketing campaign is free, dedicated, and limitless. Promotional materials are in packets: posters, pocket cards, table tents, bookmarks, and buttons “Ask me about FDLs!”

Strategies (this part was focused on academic libraries) include being at key events in the community (campus), alternative reference services like chat and IM [Meebo], social networking sites, networking, regular PR (newspapers, radio).

We are encouraged to send state produced documents through the State Library of Louisiana’s state depository program which then sends the information sent statewide. Use contacts with the local state offices and quasi-governmental agencies.

Strategies in the library include using internal displays, creating flyers, articles for the newsletter, library orientation, and service on organizational committees which do promotion. You can also do contests/games, create a handout area and seek flyers from agencies. Look for interesting items coming in to use on display in the department. Tie the display with local interests. Let departments know when something “profoundly cook” arrives. Offer workshops and training to the public on topics of local interest. Go on local radio/television media programs.

Think about what makes your library unique? How can you publicize or help the public? Appeal to your community. Some types of information that is included in depository collections includes:
Ø Health and nutrition
Ø Military and US History
Ø Travel
Ø Maps
Ø Business and statistics
Ø Pictorials

Disaster Management Plan: Steps in the Process

Stephen T. Brien is the CEO of EnviroCare is an expert in dealing with disaster issues, and is a forensic environmentalist. His presentation focused on archives.

Pre-disaster review: Locate and document the types of records and their current condition and the current building environment. From Iowa floods had 75 tractor trailer loads of documents. Make the decision on what you are planning to keep – in advance. It is possible to make some decisions after the freeze-drying process.

Identify the records which can be electronically reproduced. Make sure to get the political agreement within the organization.

You have to be smart about FEMA reimbursement. You can have an archive company which can understand and know the key players.

Evaluation includes visual inspection, moisture mapping, air sampling. Document photographically.

Talk with companies in advance and look at their physical plant. You need a group which can triage stuff for you (and without you).

Getting a baseline is critical. There will most likely be documents which you cannot recover, or cannot be recovered without huge expense.

Risks and resources outside the building include proximity to rivers and other bodies of water and nearby industrial sites (industrial demographics). It is important to know about resources in the community including highways and rail access, cold storage and refrigeration units, and warehouse space.

Create categories of documents:
  • Category 1 shows little or no evidence of damage
  • Category 2 shows visible evidence of damage but can be restored to a usable condition
  • Category 3 shows visible evidence of extreme damage and should be discarded.
Disaster Management: The disaster has hit. No matter how well you plan, there will be problems.

Assess the scope of the disaster, what kind of event has happened and how widespread is the damage.
  • Level I – the event is localized and containable. The building can remain open.
  • Level II – is a single event that is contrainable. The building may or may not remain open, but can recover.
  • Level III – is a catastrophic event that impedes the long term use.
    Determine damages, determine what resources are needed, develop protocols for the event, bring the resources to the table, and monitor to make sure that only needed services are provided. Make sure that you do not use only one firm for anything. Service providers may respond with what they have not necessarily what you need. You will be second guessed.
Moisture mapping is important. In some of the Florida disasters, the second floor may have mold and other damage from mold and other bacteria (graham-negative bacteria). Whoever is doing business with you needs to have pollution control insurance.

Why are we doing this? Wet materials are very time sensitive, the sooner the documents are dried the more favorable the results.

How to get paid for the disaster: Generally never see a FEMA person (employee), usually dealing with a consultant or contractor. You need to mitigate damages is the key. Make sure that resources and equipment are removed as soon as reasonable. The Clerk of the Works assists with reimbursement and documentation.

Go out now and talk with FEMA and other officials locally to be prepared in advance.

Opening General Session

LLA President Melissa Hymel began with introducing Dean Beth Paskoff from SLIS at LSU who gave a brief state of the school address. Course offerings have changed since I was in library school including: courses on graphic novels, getting a paper through the refereeing process. One course offered each semester is on designing web sites, if you want your library to be on the list for a real web site design contact the school. She said that we should continue to encourage folks to come to library school. She noted that, like us, she is waiting to find out about the fiscal future. Governor Jindal will release the budget today on Friday, March 13. It is a long process. The school’s proposal for PhD program has been put on hold. The University’s Regents have put all ne program proposal on hold for three years. In the rumor control, she noted that the newspaper reported that the MLS program had been included on a list of “low-completion rate programs.” This was an error. The program actually has a high completion rate; registration is up 9% over last year. She also encouraged contributions to the LLA scholarship fund.

Melissa then introduced Keith Michael Fiels, the ALA Executive Director. Keith began in his usual, inimitable, sometimes casual style. He noted that he is having dinner tonight in Seattle with 10,000 academic librarians – it is where ACRL is having its conference. He also apologized for bringing “cold weather” with him. He has made many trips to New Orleans but has also been told that it is not Louisiana. One of the most memorable trips was 4 weeks after Katrina. What he saw was shocking. It was part of making one of the toughest decisions in his life. It was the right decision and that conference showed how libraries can really change lives.

He started as a school librarian, worked in a public library, went back to school. He then was hired by E.J. Josey as a consultant for the New York State Library. Then he ran a multi-type library system in NJ, and the NJ state Library. When he went to Massachusetts, he arrived at a time when libraries being closed. In the next decade all were reopened and they re-built 350 of the 356 main public libraries in the state.

He talked about the future of libraries. But without PowerPoint; with no discussion of paradigm shifts; no demonstration of new cool technologies; he also agreed to not talk about the economic crisis and how things have now changed forever.

There is a danger in talking about the future. Can make you look silly. In our attempts to anticipate the future, we can accidently create it. If we talk about the fact that there will not be enough money for libraries, the result may well be a loss of funding..

“The future does not create us, rather we create the future.”

Series of challenges and choices we face today. How we can respond to the challenges and how our responses will face the future.

How will the Internet and new technologies affect the library. Let’s face it “Library 2.0” is here, let’s embrace it. Welcome to your new collection, not just books, but also e-books and other user generated content. New services: work in person, but also via IM, Facebook, wikis, and blogs. What will be there local history, homework help, e-government. Gaming is now “hot” or Second Life. Twitter…is anyone twittering this? People will be using your library remotely as much as in person. In Florida 20 of use is remote, but they use more frequently up to 3 time faster. E-government is here. Most dramatic was lines at libraries to file for FEMA aid. All government services will be online. Where will people go? Not Post Office or DMV. Why? There is one in every town, and people are trained. In the US there are more libraries than McDonalds. “The library is the only place you can go and consult with someone with an advanced degree – for free!”

There will always be a gap, and we will need to be there and will need to be there in the future. To do that, we will need more funding. Gates study shows that libraries are at capacity. Bandwidth is a huge issue. There is a significant amount of money available in stimulus package to increase bandwidth for libraries.

Technology is more that popping a piece of software on the computer. Librarians are trained to help and find what you need.

What about the traditional book? By the time as electronic books are as portable, durable, and inexpensive as a book, they will look incredibly like a book. Until they invent one which is “sand-proof” you cannot take it to the beach.

We continue to serve all. Need to overcome barriers of race, disability, language. We need to lead the way in diversity. Profession must change as the nation changes. Spectrum scholarships 70 last year, but it is just a drop in the bucket. We need to work to preserve the first amendment rights of our users. Things like CIPA, USA PATRIOT Act infringe on user rights, and our leadership on these issues increased the role of librarians. Need to fight to keep information free. Copyright is a huge issue. Access to government information is key. There is a constant struggle to get government information. About 18 months ago, EPA started to close their libraries, and ALA fought to get Congress to change that. We need to continue to recruit the best and the brightest. Need to shatter the image of librarian. “Libraries are about people.” We need people-people in the profession. The retirement myth: Baby Boom-Y2K. [Thanks to the stock market, I will work until 90.] Need to be careful about the myths we create. Globalization has an effect and librarians we need to lead the world. We need to be involved in development. Important role in

Library funding…what can we do to increase funding? We will need more money because we are doing more not less. The economy is in tough shape. It goes up and down. The problem is that the library is often the first to be cut in a bad time. The reality is that we will be seeing cuts in the next year. More disturbing are proposals like, why don’t we run it with volunteers. Privatization. Can we do anything? Yes…advocacy is critical. Everyone talks about it, but what does it mean? Advocacy is the process by which we secure additional support by working with community members to reach those who make funding decisions. We need plans. If we had more money, this is what we can do. It is vision which drives funding growth. We need to assert our role in education. Public libraries are where most children develop their reading habits, often before they even get to school. Need to go head to head with the education establishment. “How can you say you care about education and cut libraries?” We need to use research on the value of libraries, and there are many studies out there. We need to do a better job of involving the public in promoting the role of libraries. FOLUSA becoming part of ALA. www.lovelibraries.org has opportunities to be involved in local groups. Need to increase public awareness of the importance of libraries using radio, TV, print media, and the Internet. Many are not aware of the range of services offered at the library.

Easier than we think to get increased funding, mostly because we get so little. Locally we get 1%, statewide 0.1%, and nationally $0.001. We need to shamelessly plug libraries. We do good things. OCLC study: resonate – equal access to all.

Need to ask for money!

Last challenge and toughest challenge, can libraries survive? Those who say that libraries are not needed with the Internet – don’t believe them. Our libraries are busier than ever. Library visits are up 10-15% nationally: economy, e-government, etc. People come to libraries for more than what a library provides (including social interaction).

The library is a mechanism by which a community gathers resources for use by all.

This is hard work. Nothing has ever been achieved without persistence and hard work. The libraries we have today were built, brick by brick through the hard work of our predecessors.

Building to Maintain and Sustain: LLA Preconference

The first speaker was James Evans, LEED certified Architect who currently works for NASA. He spoke about LEED certification and the LEED process in general. LEED is a program of the USGBC to promote buildings that are environmentally responsible, economically viable, and healthy for their occupants. The official definition of LEED is : Leadership in Energy and Environmental Design – a leading edge system for certifying design, construction and operations of buildings around the world.

Buildings are judged on site planning, water management, energy management, material use, indoor environmental air quality, innovation and design process. There is a triple bottom line:
Environment, Economics, People.

The USGBC is now working with code officials to encourage adoption of the standards. Orange County FL has gone even further and now puts LEED certified buildings to top of the list for reviews and inspections.

The certification is on a point system and includes the following:
  • Sustainable sites: includes erosion, light pollution, transportation, etc.
  • Water use: landscaping, innovative wastewater management, etc.
  • Energy: performance measure, documenting cost impacts, etc.
  • Materials and resources: construction waste management, sustainable cleaning products, occupant recycling, use of alternative materials [greenbuilding.com]
  • Indoor environment quality: outside air exhaust, CO2 levels, thermal comfort, controllability of systems, daylighting and views, green cleaning materials, etc.
  • Additional points can be earned for innovations.

There are four levels of LEED certification (from highest to lowest): platinum, gold, silver, certified

LEED buildings have an average savings: energy 30%; carbon 35%; water use 30-50%; waste cost 50-90%.

It is simple to go online to register and complete the checklist. The certification process is completely online.

A study of California LEED buildings as done over the past 10 years; it included 33 diverse buildings. The study found that the increased cost for LEED requirements was 1.8%; five buildings had no increased cost. Green improvements, on the average, pay for themselves in 3 years. What was once a trend, now is the mainstream. The ROI (return on investment) is 25-40%. By LEED level the added construction cost were: platinum 6.8%, gold 2.2%, silver 1.9%, certified 0.66%.

Result is an improved bottom line: 30-70% energy savings, verified performance, increased value, reduced liability & improved risk management and enhanced productivity.

Mr. Evans then presented several case studies. He noted that he has been working with Chevron on building in Covington which is gold certified. In 2006, nationwide, there were 4,500 registered projects of which 610 certified. Now there are 10,000 + new construction projects registered and over 1700 certified. This is not just a US, Dubai requires all new buildings to be at least silver, and many European countries are the same.

Other groups standards are involved. ASHRAE Standard 189 and 90.1 both apply. They also work with AIA and IESNA, and are starting to work with BOMA (building operators)

The reference guide which people study to be certified as a LEED AP is about 250 – 300 pages. As of April 1, 2009 there is a new testing process with different test for different fields.

Denelle Wrightson, Director of Library architecture at PSA-Dewberry in Dallas, was the second speaker. She is both a librarian, and interior designer. Her topic was “Green initiative which you can do in your building.” She noted that even if not going for certification, most libraries are adopting aspects of green. She spoke about several topics.

Site selection. Need not only location, but orientation and paying attention to both the east/west axis and the north/south access. Here want to shade from the hot summer sun. Here, can do an overhang, and need to pay attention to the deep overhang since gathering “solar gain” is not as important as in the north. Want north-facing diffuse light, but need to also pay attention to late afternoon sun. East and west are harder and can be done inside. Outside needs to be movable. Pay particular attention to west light. Also pay attention to new technology which can control light. Another part is transportation. Can get points by location on a public transportation route. In EBR working with transit to re-route buses so that they go past the site. With transportation, can do less paving and parking (get points on the paving, save money on the parking). In densely populated can do adaptive re-use. North Garland Texas renovated an existing site at $20/square foot. For South Garland, used former supermarket, and cost was $80 sq foot (plus $15 for furniture).

Pedestrian friendly: Points for bicycle storage and shower for staff. Project in Virginia came in 20% below year ago bid even after adding LEED. Parking for high efficiency vehicles (Smartcar, Prius). Landscape with xeriscape which is an ongoing cost saving. Green roofs – reduce heat island effect, long life-span, reduce water run-off, $10-15 sq foot higher initial cost. Rainwater harvesting systems collect excess water from rain and use it for irrigation, toilet flushing, etc. Can range in cost $50,000 – 600,000.

Porous pavement and paving systems: “Grass-crete” is popular and saves on water run-off issues with minor cost impact.

Energy: 70% of electricity is used in office buildings (including public buildings). Solar panels have been around a while, but payback is still a long time (20+ years). Initial costs are still too high. Wind harvesting is being talked about, but we are not in a good zone, need a consistent 4 mph constant wind.

Geothermal is increasing. It can be used for both heating and cooling. Significant savings, up to 70%. Paybacks are also shortening. For a 50,000 square foot building in Tulsa cost is $500,000 – 600,000 but with a payback of 3 – 4 years.

Daylighting is the practice of using natural light to illuminate building spaces. People are drawn to natural light, and it is healthier. There are new technologies including LED lights that fit in fluorescent fixtures with a ballast change. Daylight helps people to be able to “read” the space.

Daylight harvesting. Low-e glass is good in the south; it lets in a portion of the light, but reflects the solar gain. With lighting, most foot-candle measurements are at table height, but in the stacks it is important to get floor level measurements. It is possible to have 35 foot-candles at the top of the stack, but as low as 6 for the bottom shelf. Pay attention to color and how it will reflect or absorb light. Need a brightness ratio.

Maintenance people always say to not use skylights. However, they can be done well. Tubular skylights can work well, or you can use technology and have vanes to reflect. Clerestory windows are a good way to bring in natural light, but need to pay attention. Use light shelves to reflect the light in.

Computer models can allow for estimates, and to see if you are doing the right treatments in the right areas.

Use technology to balance artificial and natural light. Use sensors to turn on lights, and gradually turn them on. Occupancy sensors can help save electricity.

Recycling is important. While we may use it in the library, we have the opportunity to educate the community on the importance and value of recycling. Can used re-cycled materials. Carpet can be recycled, and companies that sell new carpeting often will take the old. The cost of recycled materials is coming down. For many libraries it is possible to certify with the only cost that of registration. Often there is very little added cost for “Silver LEED.” Timberglen Branch Library in Dallas has an interactive kiosk which lets the public see what is happening with the various building systems.

About 70% of the libraries are doing the certification process. The biggest cost is the cost of the consultant to prepare the documents for certification. But the cost is going down; current cost is about $20 – 30,000. There are grants to help cover the cost of certification. Most grants are state-wide initiatives, and there are none in Louisiana.

Maureen Arndt spoke on Going Green through re-design. She is an architect and interior designer. She started by asking the question: “Green—why?” The answer is rising utility bills, the fact that there are stimulus funds tied to green, and libraries have less funds for additional staff.

Recycling – recycle during the building project and beyond. Coca-Cola has a grant program to start a recycling program. Closed loop recycling is the process of using a re-cycled product in the manufacture of a similar product of remanufacturing for the same product. Post-consumer is using recycled material. Post-industrial content is waste material from the manufacturing process that is reused. Re-purposing is cleaning or refurbishing something for a different use.

She then discussed some specific interior features and handed around samples of several of them:

  • Floors – green issues include: Where does the raw material come from? How much transportation is needed? What is used in the manufacturing process? How is it packaged? How hard is it to use? How hard is it to recycle? With carpeting, look for companies that will take your carpet back. Now, 5 billion pounds of carpeting winds up in landfills. VOCs (volatile organic compounds) are in some carpet products or adhesives. Look for a label. “Walk off carpet” is where people walk before you get into the main part of the building. Benefits of carpet include improved acoustics, capturing dust, reduction in airborne particulates, is recycled and recyclable. Color has improved in recycled carpet. What’s next? Polyactic acid made from corn. Cork is durable and is quiet. Much is dyed, so watch for fading from the sun. Not good for places with moisture. Needs a backing to help it stay flat. Bamboo has become really popular. It grows really fast, installs like hardwood floor. Grows naturally, and does not need pesticides. Use natural colors, and heated it can dent. Linoleum is an old material which has see a resurgence. Made from linseed oil (a natural product). Easy to care for. Stained concrete is louder, but be sure to specify non-acidic, water-borne stains. Have to seal it (at least every couple years), and have to clean it often.
  • Walls: paint – Harmony paint, low VOC, inhibits mildew growth, durable. Recycled wall covering, 20% recycled, 10% post consumer. Vinyl wall covering is a moisture barrier. Low VOC but need to spec adhesive. Recycled acrylic panels are 40 – 100% recycled. No landfill waste.
  • There is recycled material for cabinets. Some made from sunflower seeds, wheat, MDF dust. Can be used for end-panels, substrate for cabinets or counters.
  • Ceiling – tiles…light ceiling to reflect ceiling, hypo-allergenic, resistant to moisture.
  • Lighting – appliances look for Energy Star appliances which saves 30% on energy bill and reduces CO2. Light fixtures. Accounts for 30% of electricity. Lamps on tables to increase task lighting. Replace T12 bulbs with T8. Install dimmers. Auto dimmers do not work really well in bigger rooms, fine in smaller ones.
  • Furniture – pay attention to manufacturing process and LEED. Using wind power, eliminating waste and emissions, and building showrooms which are LEED certified. Shipping….minimize boxes and use blankets (blanket wrapped and shipped). Furniture can “off gas” which release VOCs. Can ask to have it “off-gassed” before delivery. FSC certified means that the forest being harvested is being re-forested. What to do with existing furniture? Reuse, recycle, or donate. Can specify re-cycled fabrics. 100% post-consumer recycled, but look at the spec for “double rubs” 75,000 is a good number. Smell absorption, can get charcoal liner or Gore-tex backing. Also look at leathers or faux leathers, the latter does not absorb moisture.

James Evans and John Thompson talked about Building Commissioning. Jim was the first speaker and John is the CEO of Thompson Building Energy Solutions LLC.

Design is the combination of architect ego and owner needs. Energy efficient design does not always result from this combination. Can do energy modeling of building design to see where the issues are prior to construction. These modeling programs can include factors such as wind and solar direction; it is useful in the LEED certification process; it can also factor in features such as landscaping.

Commissioning is a value added solution for standard construction. In standard construction, owners are not experts in construction; there is limited participation by specialist; profit depends on minimizing time spent; there is a lack of accountability for start-up training and project turnover. As a result building systems do not function properly.

Commissioning is the systematic and documented process of ensuring that the operational needs are met and operators trained. It is a TQM process. It is possible to re-commission a previously commissioned building. Can “retro-commission” a building which has never been commissioned before. It is a total oversight. There are different levels of commissioning which can be chosen based on budget. Work for either architect or owner, prefer to work for owner. They are involved in the design process. They suggest two peer reviews during the process. They verify the building systems are installed, tested, and perform properly.

In operation, staff training is critical. They also check building systems documentation and check out the staff for the opposite season. They film and put on DVD to include with the manuals, training includes not just operation, but also maintenance.

Benefits: reduced operating costs; reduce change orders because of the design review and presence during construction; fewer comfort problems; improved staff training; reduced contractor call backs; increased life of equipment; documented maintenance requirements.

Costs for projects less than $30 million is 1.25 – 2 % of construction costs, and less as the project is larger. Savings from commissioning are from immediate to 3 years, initial and operation 10 – 20 %; utility savings of 10 – 30%; and reduction in change orders.

LEED Commissioning is a pre-requisite from the building energy systems.

If we do everything right, your operations of the building should be much easier and b etter. No hot and cold spots, won’t “get killed” with an energy bill.

Controllability of systems is important. It is possible to run the air plenums under the floor with more controls for the small areas. Makes workers happier, and saves energy.

Charlie Chartier spoke about “Floor coverings and maintenance.”

To continue to be green you need to be sure that the cleaning companies and cleaning supply companies are aware of the green status of the building. USGBC has web based seminars on “green cleaning.” Some people have gone from 150 different chemicals in the old building and now use 4 in the new building. One of the problems is that cleaning people use too much product and do not rinse enough out.

Use enhanced commissioning. Jerry Jones (State of Louisiana) says that the one thing he will not cut out of a project is commissioning. The term comes from the US Navy process of “commissioning” a ship before taking ownership.

Albert “Jules” Tate, Director of LSU-Alexandria Library, provided a literature review. He noted that it is limited and only really starts in 2002. 20+ articles.

The day ended with a panel discussion answering questions posted during the day.

Going from print to electronic … impact on library buildings

Need to look at community and community needs. Analyze collection. Need to look
at Main vs. branches and needs of the branch community. In looking at how the
library is used. Less can be more, one library cut collection in half, and circ
went up 4 times.

Renovating a 1962 building, where do we start with the renovation and LEED process?

Start with looking at use needed. Will also have to do code upgrades for sure,
and then look at other issues. Codes could include fire code, ADA, asbestos
abatement, local rules, etc. Sounds like a major renovation. Should do a
building study, and use that for renovations like an HVAC renovation. Issues
could also include indoor air quality.

Design computer lab for energy efficiency? What does LEED say about computer conservation?

Laptops use less energy than desktops. Should shut off computer, and use the
energy functions. They also generate heat. Also need to take into account
lighting in a lab. Huge financial savings in shutting off the computer every
night. There is also data that you can save energy by actually unplugging. It is
fine to require a LEED building and to build a LEED building, but there is a
paradigm shift needed to live in a LEED building. How do you get IT &
Janitorial/Maintenance to buy in, and act appropriately? Involve them in the
planning process. The earlier the better… There may be an opportunity to involve
the children about the reason why, and about the building. Use the LEED process
as part of the education of the community.

What is the cost of LEED supervision, and how much does it cost to register an existing building?

On the USGBC web site there is a table. The cost for the Bienville Building was
about $3K for a $3 million building. Depends on the amount of the paperwork. Low
as $5K and as high as $100K for a complicated project by an inexperienced
person. Also depends on inclusion of commissioning and daylight modeling. More
and more architectural firms are delivering green buildings, the cost is in the
paperwork/documentation.

In sustaining a green building what will change?

Visit http://www.greenbuilding.com. There is also a webinar from the USGBC found on the web site.

Stained concrete, what if you only want it in certain areas? Does it require any special construction?

It only needs to be clean. You should protect the part to be stained since if it
is dirty or has oils, it will stain differently. It is more slippery when wet.
There is abrasion figure and/or ADA number.

Saturday, March 14, 2009

Update LLA Conference

In order to post the "State of the State Library" report, I need to grab some data at work. That will happen on Monday. So stay tuned!

Taming the Elephant, Kicking the Donkey: A Lesson in Politics 101

Vivian McCain started by talking about two indispensible publications which every Library Director should have at his/her fingertips, should use notes, highlights: Louisiana Library Laws, and the Library Director’s Handbook. The first comes from the State Library; the second is published by the Public Library Section of LLA. Louisiana Library Laws is being revised, and while the Handbook was last revised in 1995, and has some outdated information, it is in the process of being revised. The Handbook for Trustees is as critical as the Library Director’s Handbook.

If your library is not fiscally emancipated, the police jury controls the budget and budget categories. Told a story about when she first arrived in Lincoln and the Police Jury tried to control the raises that the Board of Control wanted to give. She joked that politics is “poly” = many; “tics” = blood-sucking parasites.

The Handbook includes ethics, duties of the Board, Police Jury, and Director.

In the Handbook, it says that one of the first things to do as a new director is to get to know your staff. Politics are about relationships and communications. It is important to know the strengths of your staff. Five personality types:

-Lobbyist is a person who has an agenda, energy, and a drive. They can be so focused on one thing that they do not see the big picture.

- Big talker makes big promises but never keeps them. They have great ideas, but never deliver.

- Negotiator maneuvers behind the scenes. Often they are sneaky and underhanded. They can get stuff done.

- Loyalist always wants to work with their friends or group.

-Pollsters “drift with the wind.” They give very limited feedback.

This can help you understand your staff, Board and Police Jury. You need to find out for yourself the strengths and weaknesses of your library staff.

Former Illinois State Librarian said that “we never talked about politics in library school.” Your success in politics determines your success as a library director.

Franklin Library is in an renovated Albertson’s grocery store which opened in 2004. There is 22,000 square feet of undeveloped space. Since Vivian arrived, programming became more important. They need to, and are ready to build a new meeting room. A police juror arrived at a meeting unannounced, and that the police jury wanted to build a convention center for the CVB. The deed states that only a library can be in the building or the previous owners can take the building back at $1.99 per square foot. The 3-year battle took its toll, including on the juror, who was voted out of office. The compromise is that there will be a library events center which includes displays, dividable meeting room and genealogy room. There is also a catering kitchen. Lesson learned is not to be complacent. Director will attend every police jury meeting and every police jury committee meeting. Whenever a meeting was missed, the library wound up on the agenda, or had an action taken which affects the library. [There is no such thing as a “retired politician.” There is no way of telling who they are allied with and who they are advising.]

Personal integrity is critical; honesty is the best policy. However, it is also important to be kind, and at other times, you just need to be quiet. Concentrate on what you can control. You can sometimes influence with all of the information gathered and well presented. There are some people out there who are just plain mean and nasty, don’t take it personally.

Toot your own horn. Let them know what you do, and how well you do it. Let the Police Jury take credit for whatever they want – as long as they leave the library alone.

Pick your battles. Some are more important than others are. Decide which is which.

Keep your sense of humor.

You need to know your peers, the other library directors. Read the electronic discussion lists, read the professional literature. Ask your colleagues for advice and help. The State Library is invaluable as well. They provide assistance. The State Library knows who else may be in the same situation, and there is a great deal of moral support available from both colleagues and the State Library.

There are also some very good people in politics, unfortunately, the “bad apples” often overshadow the good ones.

Politics are everywhere. Unless you are so rich that you never have to work for anyone else in life, you will have to deal with politics.

The media can make you or break you. It is possible that the paper is looking for something to exaggerate. It sells papers. Never say anything aloud that you do not want to see in print, and never say “off the record.” That is just a red flag to a reporter.

Thank you notes are a big political thing. It is worth it in the long run to write a personal, handwritten thank you note go a very long way. Get to know the local reporters. Be social and personal so you can talk with them about something other than the library. The thank you notes should be not just to the media, but to whomever has done something for the library and for you. Vivian sends personally written Christmas cards to every single person who comes to a library program (she starts in July).

Get involved in your community.