As I was cleaning off my desk this morning, I found one more loose piece about Library 2.0 which expresses some of my concerns. It was at Information Wants to Be Free by Meredith Farkas, the Distance Learning Librarian at Norwich University.
Meredith asks all the right questions...the questions which trouble me. She starts with the premise which seems to be ignored in some of the other pieces on Library 2.0, "Libraries around the world are in such different places--in terms of their technology, their population, and the needs of their population."
I'm open to suggestions for more to read about Library 2.0, but at the moment, I still think that all that Library 2.0 is about is customer service. Library 2.0 simply focuses on the technology end of customer service without any discussion of the other aspects of library work.